Integrate Salesforce with GlobalLink Connect

Integrate GlobalLink and Salesforce

Since 2010, more than 50 Salesforce clients have trusted Translations.com to support their global business needs. With a full range of omnichannel solutions including SEO, Customer Support, Brand Consulting, Social Media and more, Translations.com can help hit your global growth and customer satisfaction targets.

SALESFORCE KNOWLEDGE CLOUD

Knowledge Base content is important to keep information up to date across organization. This becomes increasingly challenging when global content is involved. With Knowledge Cloud integration, you can:

  • Translate knowledge articles using native out-of-the-box translation workflow
  • Create translation workflows with approval and review
  • Configure article type and field for granular control over translatable content
  • Knowledge Service Marketing Commerce Cloud Solutions
  • Retrieve translated articles and manage post-transition publishing automatically
  • Integrate any number of vendors into translation workflow
  • Create reports by user, organization, or vendor

SALESFORCE SERVICE CLOUD

Customer happiness is created by good customer service and good customer service is created by. Empower your Customer Service teams by globalizing content via Service Cloud integration:

  • Deliver fast, high-quality, and affordable real-time translation with neural machine translation service
  • Customize languages on a per-agent level
  • Allow agents and customers to reply and receive messages in their own language
  • Maintain brand voice with custom glossaries and style guides
  • Available for Lightning and Classic

SALESFORCE MARKETING CLOUD

Part of understanding your customers is speaking their language. With Marketing Cloud integration, you can ensure that every interaction happens in your customer’s preferred language. Go customer-centric and:

  • Leverage native content builder functionality
  • Eliminate manual copy/paste
  • Deploy global campaigns with no multilingual skills
  • Maintain message consistency
  • Create global customer touch points

SALESFORCE COMMERCE CLOUD

Leverage B2B and B2C tools under one roof. Commerce Cloud Integration allows you to:

  • Initiate translations through business manager interface
  • Automatically import and export: Catalog Data, Freight, Promotions, and Rich Content
  • Deploy global campaigns with no multilingual skills
  • Receive automated email notification of job status
  • Translation and review in context, with On-Page Preview

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